1. External panel
Materials:
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Insole body: Thermoplastic Polyurethane (TPU)
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Adhesive: Thermoplastic Polyurethane (TPU)
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Laminate: 90% Microfibre / 10% Polyurethane (PU), laminated with EVA (Ethylene Vinyl Acetate) foam
Return Policy
Customer satisfaction is our number one priority. We are committed to ensuring that every customer receives a product that meets their needs and expectations.
If a customer is not satisfied, Safesize will provide replacement insoles based on customer feedback, provided that:
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The request is made within 30 days of delivery
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The original insoles are returned
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The customer provides feedback on what should be improved for the replacement
2. Internal panel
How to Use Your Solemate Insoles
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Remove your existing insoles.
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Insert your Solemate insoles.
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Wear them progressively over the first few days.
Suggested Adaptation Guide
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Day 1–2: 1–2 hours
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Day 3–4: Half day
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Day 5+: Full day
The adaptation period may vary between users. Mild awareness of the new support may be expected initially, but the user should stop wearing the insoles if they experience persistent pain, numbness, significant discomfort, or skin irritation.
Care Instructions
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Remove after use if wet
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Air dry naturally
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Do not machine wash
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Do not expose to excessive heat
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Clean with a damp cloth only
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Ensure insoles are dry before placing them back in the shoes
Warnings — What Not to Do
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Do not cut, fold, heat, or modify the insoles.
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Do not use if damaged, deformed, or delaminated.
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Stop use if pain, numbness, irritation, or discomfort occurs.
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Keep away from flames and excessive heat.
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Do not immerse or soak them in water.
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For personal use only. Do not share.
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Not intended to diagnose or treat medical conditions. Consult a healthcare professional if needed.